Improve Your Shopping Experience
We know how important it is for you to receive your SicilyAddict purchases in perfect condition and on time. For this reason, we want to provide you with some quick solutions to any setbacks in the delivery of your order:
🚚 If the Courier Missed the Delivery
No problem! You can easily book a new delivery with the Flex Delivery service from GLS. Just follow the instructions in the tutorial video or proceed with the simple guidelines you find here.
📦 Protection for Fresh Products
"Captain delays, but don't worry! Our isothermal box is designed to keep your products fresh in perfect condition for up to 5 days from the departure journey."
"Captain delays, but don't worry! Our isothermal box is designed to keep your products fresh in perfect condition for up to 5 days from the departure journey."
❄️ Ice Melted in the Box?
"It's all normal. The process of ice liquefaction is expected and helps to maintain a stable temperature inside the isothermal box."
"It's all normal. The process of ice liquefaction is expected and helps to maintain a stable temperature inside the isothermal box."
🛑 Excessive Delays?
If, despite our precautions, your order arrives with a delay that compromises the freshness of the products, we invite you to contact our customer service immediately. We are here to provide you with the necessary assistance: your satisfaction is our top priority!
If, despite our precautions, your order arrives with a delay that compromises the freshness of the products, we invite you to contact our customer service immediately. We are here to provide you with the necessary assistance: your satisfaction is our top priority!
🔒 How to Make Your Order More Secure
Verify address and phone number: a small check can make a big difference.
Order tracking: in case of doubt, track your order on GLS tracking.
Be kind: our team is always committed to providing you with the best service. A virtual smile is always welcome!
For any other questions, we are at your complete disposal. We wish you a fantastic experience with SicilyAddict and we look forward to delighting you with our specialties.