We ship orders only from Monday to Friday, with the exception of the freshest (ricotta) which are shipped only on Monday and Tuesday; this to ensure that they do not stand still in the various branches on weekends. Each product has its own description about it on the page itself.
More information on https://www.sicilyaddict.it/pages/spedizioni-e-resi.

Each shipment takes 48/72 hours to arrive at its destination throughout Italy, barring certain unforeseen events that could lengthen delivery times (Christmas and Easter periods where times lengthen considerably up to 7 days, bad weather, COVID 19, courier delays ( multi-package), absence of the addressee, momentary out of stock, goods that require special preparation, etc.).
As far as foreign countries are concerned, however, delivery times can vary from 4 to 7 working days.
More information on https://www.sicilyaddict.it/pages/spedizioni-e-resi

Yes, just click on the tracking link sent by email.
The code will be activated 10 hours after departure.

The first step is to register on the site www.sicilyaddict.it. Once this is done, continue with the choice of the products you want to add to the cart, among the various dedicated categories. Then proceed by going to the checkout and choosing the payment method.

Being automatic emails, it can happen that they end up in the spam folder. We suggest checking there as well, as well as in the root folder. If you can't even find it in spam, it is probable that the order has not been placed correctly, so try again or call us on 331 4201758

Yes, you can do it until it's put into production. Subsequently it cannot be changed, not even the shipping address.

We ship throughout Europe.

Our payment methods are many: credit or debit card, PayPal, bank transfer, cash on delivery. The latter has an additional cost of €4.00 and, once the purchase has been selected and completed, it will be necessary to write on WhatsApp to the number 327 2944344 to confirm.

Shipping throughout Italy is €5.90. Free for orders over €59.90.
As far as abroad is concerned, however, the cost starts from €13.90.
More information on https://www.sicilyaddict.it/pages/spedizioni-e-resi

The cash on delivery costs an extra 4 euros and ABSOLUTELY cannot be refused, as it is a food product, according to the law on online purchases. We remind you that if it is not accepted or the courier does not find it at home more than 2 times, you will be asked for the entire amounts for the management of the file, the return of the package and the total amount for the lost goods.

Ricotta is made with 100% pasteurized sheep's milk.

The sac a pochè of ricotta, vacuum-packed and then blast chilled to -40° before departure, is placed in our isothermal SicilyBoxes only on the day of shipment, kept at a controlled temperature thanks to the ice gel inserted to maintain freshness throughout the journey, without ever interrupting the cold chain. Furthermore, ricotta has a percentage of sugar which acts as a natural preservative.

Our ricotta is blast chilled at a negative temperature of -40° and -20° at the core of the product, in order to preserve the organoleptic properties of the product and avoid the proliferation of bacteria. Furthermore, ricotta has a percentage of sugar which acts as a natural preservative, and also increases the shelf life of the product up to 7 days.

From the moment of departure, you have 9 days within which to consume everything.